[Resolved] Airtel — Airtel money case:14891

Sharath Vasan

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600116
Website:	Airtelmoney.in

I have subscribed to 3G top 1 GB Rs.265 through Airtel money on 23/05/2016

But the transaction has happened twice in my Airtel money account and money is debited twice.

i have raised my concern with the airtel and they are not providing an proper response not in mail and in call.

They dont even respond my mails. complaint - CASE:14891

[protected] 23/05/2016 10:08:58 AIR_PREPAID_MOB|CH:Customer Utility Bill Payment (Self) Rs.265
[protected] 23/05/2016 09:45:57 AIR_PREPAID_MOB|CH:Customer Utility Bill Payment (Self) Rs.265

Please recheck the transaction and revert my Airtel money cash at the earliest.

Regards,
Sharath.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 31, 2016

Airtel Customer Care's response Dear Mr. Vasan,

This is with reference to your post dated 31 May 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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