[Resolved] Airtel — Airtel not refunding money when they failed to deliver the connection

manohar20009

from Delhi, Delhi

Sep 20, 2016

Address: New Delhi, Delhi, 110092

Website: www.airtel.in

JUL 01st, 5:25PM
i have applied for 3 airtel landine connection10 days ago .and the agent promished me that the connection will be done within 2 days.It has been over 10 days now but that agent daily says it will be done today.
how ever they connected one landline and told they cannot provide any more connections as they dont have the slot, so i asked for the refunt of my remmaining balance and the always say that it will be sent to your bank account, but now it has been over three months and they have not refunded my money.
i have even asked to manage the amount of 3400 in my land line bill but they have not done this also rather disconnected my landline.

I was a really proud costumer of airtel but this incident has changed my perspective about airtel.
It has become a fraud company with very worst customer service.

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Oct 24, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 September 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd