[Resolved] Airtel — Airtel not yet refunded my unsuccess recharge.

Ram Gnanaprakasam

from Gurgaon, Haryana

Sep 22, 2016

Address: 614016

Website: twitter.com/Airtel_Presence

Hi

I using my airtel app for recharge purpose.

I have recharged my airtel 3g dongle on 8th september 2016 for rs.1497 (Airtel's new recharge plan for 12 months validity period for data). Rs.1497 debited from my bank account, but recharge is failed. After 1 minute rs, 1497 credited from airtel. (This time no problem)

After 20 to 30 minutes, i have tried to again recharge same amount rs. 1497. This time also rs.1497 debited from my bank account, but recharge is failed. Till now that amount rs.1497 not yet credited to my bank account.

I complaint to airtel presence over twitter, email and customer care. But they said to me every time, "please be assured we have escalated your highlighted issue to our concerned team."

Customer care ref. No is conrc[protected] & cbnrd[protected].

Why is my refund pending so long?

I am extremely disappointed with airtel support.

Bank statement attached.

Warm regards
Ram

+1 photos

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Oct 29, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 September 2016.

We tried calling you multiple times to get additional details on your number but there was no response.

We are keen to resolve your concern; please share your alternate contact number and convenient time to call to resolve your concern effectively.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence