Airtel — airtel payment bank not allowing to use my money.

Address: Varanasi, Uttar Pradesh, 221011

I have loaded 1417 rupees in my airtel payment bank account of no. [protected] but m unable to use it. It always give error "debit from this account not allowed" whenever i try to transfer any amount to my bank account or if try to rrecharge or anything. When i visited airtel store they told me that they can't do anything regarding airtel money n told me to call 400 but that customer care no. Has no option to talk to customer care executive... So in this case i dont have any option left... I think i have lost my money...