[Resolved] Airtel — airtel payment bank transaction completed in 10 days

atish94

from Lucknow, Uttar Pradesh

Nov 20, 2017

Address: New Delhi, Delhi, 110091

I made a Recharge through Airtel Payment Bank on 11-Nov-2017 which failed and I got a SMS from Airtel on 12th Nov that Transaction Status will be updated by 13th Nov.

This didn’t happen.

After that I registered a complaint (No 1014163) on 17th Nov 2017 and did a follow up multiple times. I got assurance from Airtel Supervisor that amount will be refunded in 48 hrs

On 20th Nov 2017 i got a message that Airtel No (Another Airtel No) is recharged with same amount and they never took my consent.

Please let me know in case a transaction got failed. As a process the amount should be refunded or Transaction will complete even after 10 days.

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Nov 21, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Nov 20, 2017

Updated by atish94 Moreover today when i contacted the Airtel supervisor he told me nothing can happen now and if you want to do portability please go ahead as well and disconnected the phone.

Nov 21, 2017

Updated by atish94 No it is not resolved yet. My complaint is if Transaction is initiated on 11-Nov-2017 and it gets failed. What should happen.

In my case same Transaction got completed on 20th Nov 2017 which should not happen instead refund should be made.

If the same thing happens(transaction fails) in a credit card Transaction refund is done rather that crediting the Vendor.

Other Lapses.

1. After the Transaction is complete on 20th Nov 2017. Starting Period of Recharge plan in this case is 11th Nov 2017. But it got reflected on 20th Nov in the account. So 10 days benefit is lost.