[Resolved] Airtel — Airtel provided Airtel 4G hotspot not working properly

vimal gupta 9540

from Kolkata, West Bengal

Sep 18, 2016

Address: 110092

I purchased an Airtel 4G hotspot at Ludhiana, Punjab. Its number is [protected].

For the last 4 months or so i have been in Delhi and i find that hotspot does not work effectively at Delhi. The connectivity is very low and for some reason the data consumption is very high. The hotspot was working fine at Ludhiana earlier
The problem was reported to call center 2-3 times but no complaint number was received.Finally on 16th Sept., airtel logged a complaint no: 71446737 but have not sent any information regarding the complaint so far

Kindly help

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Oct 24, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Airtel Customer Care's response Dear Mr. Gupta,

This is with reference to your post dated 18 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Verified Support

Sep 23, 2016

Airtel Customer Care's response Dear Mr. Gupta,

This is with reference to your post dated 18 September 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd