Airtel — airtel recharge issue through amazon pay balance

Address: S3, flat number 39, 3rd street, rajalakshmi nagar, velacherry, chennai, 600042

I was trying to rechanrge my airtel through amazon recharge services worth of 598. The amount was detected from my amazon wallet. They have provided the transaction id and request id. But the recharge was not done. When i ask airtel customer service they haven't recieved any request and they dont have the requst id like that they have told. Both of them told like the problem is happened in other end. The customer service also worst they dont know much about the service.