Airtel — Airtel recharge unsuccessful inspite of money being debited from my account

Address: Airtel

I am writing this email to express my utmost disappointment in using the services of airtel. My name is Harish and I am a customer of airtel since almost a year. I had recharged my account for Rs. 249/- ( 1.5 GB per day pack ) on the date of 04/09/20. I didn't get my recharge and I had got a message back then saying 'recharge unsuccessful' in spite of money being debited from my bank account. I had to recharge my number again for the same pack and money got debited for that too. I was expecting a refund for the unsuccessful recharge within 7 working days ( as per your policy ) and I didn't received any. I then approached a nearby Airtel store and expressed my concern to a customer representative. He got my details and raised a ticket and committed to me that I would get a refund within a couple of days. Nothing happened. I then approached the same store and asked for the details and the rep made the same fake commitment that I would get a refund within 2 days. I then called him and asked what was going on and to which he didn't respond properly and said he would recheck. It has been almost a month and I didn't get any sort of refund from Airtel. I request your team to escalate this issue and initiate refund for my number immediately. I have attached all my details for your reference. If I don't hear from your team within 2 days, I am going to file a complaint on consumer court!