Airtel — airtel secure

Address:

Palwal, Haryana, 121102`

Dear sir,
My self saurabh kumar dhariwal and mob. No is [protected]. Sir i requested a claim on 22 of june and they have rejected my case because they say that there is no external force is involved. Sir why people insured there gadjets. Jujst to feel safe from these type of incidents na. When i recieved my device i recieved it in fully damaged condition. I ve already uploaded all pics of device to [protected]@in. Airtel.com. Afyter 40 days of time afyter repickup of my device i recieved my device in damaged condition again and this time my left speaker is also not working. Today i recieved call from airtel and they say that we cant do anything on this case. Total estimated cost of repairing of your device is 16251. You can go to any authorised service centre for repairing and if amount goes above 16251 then airtel will pay you. Sir plz tell me one thing if i wanna repair my device by myself then why m paying to airtel every month and if this is your last decision then why didnt you tel me this 40 days ago. Why you people harrased me too much. My device is damaged too much now just because of improper handling from your side or he courier company side. When i recieved my device i opened it in front of courier man and he made a video recording of all the scenerio. You guys can verify this thing from your courier company as well. Sir plz sorry to say that but you people are just making fool of all the people like me. You guys run the advertisement of airtel secure allday that your phone is our responsibility now but this is the actual scene of what you people do with the loyal customers like me. My devicd is 7 plus black colour. And for alomst 2 month i ve been harrased by airtel and i will go to consumer forum for my rights. And plz i reqst you to refund my money foir airtel secure asap. Plz dont make commitment to customers if you cant keep them.
Thanx