I am having airtel secure insurance policy for my handset and on 18th jan'2019, accidentally my handset screen & back was broken. I raised a claim 3904825 and post discussion with customer care, i wrote an email also basis that i was not getting my handset invoice while searching it in my documents with undertaking as suggested by customer care executive.
After 2 days, i received communication that claim has been rejected because of invoice not available.. I was travelling so i request to please hold the claim rejection till i come back & search again and finally i submit the invoice also and after 2 days, i was again communicated that the claim was rejected because as per description written during claim registration at mobile app, it is the case of carelessness.
I am not a kid who will handle the expensive handset carelessly & even description also not showing that clearly. I am agree that some information i didn't wrote because o[censored]nawareness but the information provided shows that its accidental case.
This shows like airtel secure was in mood to reject the claim one sided without even discussing the circumstances of damage.
This is really frustrating and leading to high level dissatisfaction. Worst is when i am connecting to 121 to put my point that they are saying that you will receive a call back in 48 hrs, its 3 times and i didn't receive any call back in last one month.
I hope i can hear back and find satisfactorily solution.
Vivek gupta Was this information helpful? | 
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