Airtel — airtel secure, not able to register

My name is samir shah, mumbai mobile: [protected]
I have taken rs 499 plan which covers free airtel secure, i installed my airtel app on 28/12/2017. Since then i am trying to register my device (Samsung galaxy s 7) with myairtel-airtel secure- subscribe now which is showing error = "something seems to have gone wrong!". I have reinstalled the app also but the result is same. Called 198 which is also helpless. Please do the needful asap.
I have attached the screenshots for your reference. It has been more than 24 hours and i am still helpless.
+2 photos
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I have taken rs 499 plan which covers free airtel secure, i installed my airtel app on 06/08/2020Since then i am trying to register my device (iphone 11) with myairtel-airtel secure- subscribe now which is showing error = "something seems to have gone wrong!". I have reinstalled the app also but the result is same. Called 198 which is also helpless. Please do the needful asap.

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