[Resolved] Airtel — airtel signal

[Resolved] Airtel — airtel signal

P Pardeep Sharma 1957 from Pune, Maharashtra Jul 30, 2017

I am having 25 nos airtel connection in my company and in person. I have shifted to my new house at # 35, air force enclave, dhakoli, zirakpur on 3rd july, 2017. I observed that there was no signal in side the house. I lodged the complaint twice on 121 which were acknowledged however closed without resolving. I lodged the complaint 3rd time 5 days back. The staff from airtel visited and confirmed that there is no signal in my house. I was informed the upgradation is required to be done, however no time was defined for this purpose. No tangible and satisfactory reply have been given by the senior executive. I have requested to acknowledge the complaint and conversation which was denied. If i donot get any time limit for resolving the problem, i would like to deport my numbers to vodafone which has excellent connectivity. Pardeep sharma, Chief executive officer, Him agro food corporation [protected] Was this information helpful? No (0) Yes (0)
Sep 2, 2017 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Jul 31, 2017 Airtel Customer Care's response Dear Mr. Sharma, This is with reference to your post, dated 30 July 2017. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively. You can also get in touch with us at [protected]@in.airtel.com Regards, Rakesh Kumar airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Aug 01, 2017 Updated by Pardeep Sharma 1957 Thanks, at least my complaint and concern has been acknowledged this time. However, no time schedule has been indicated to resolve the problem which has been confirmed and acknowledged by Airtel Team after their site visit. A call (31.07.2017) from some Executive told to be some senior executive has assured to revert back in 4 days. I shall patiently wait further for this call. If the call is received after getting the problem resolved then I shall continue with Airtel with THANKs, otherwise I shall exercise my prerogative to shift all my office and personal numbers to the service provider which is having excellent signal and net work coverage inside my house. Pardeep Sharma, CEO, Him Agro Food Corporation Verified Support Aug 01, 2017 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 30 July 2017 . We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress. You can also get in touch with us at [protected]@in.airtel.com Regards, KarishmaChauhan airtel presence (airtel Customer, service team) bhartiairtel ltd Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
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Comments

Pardeep Sharma 1957

from Pune, Maharashtra

Aug 2, 2017

No update has been conveyed on the issue.
Pardeep Sharma

Pardeep Sharma 1957

from Pune, Maharashtra

Aug 5, 2017

No action, no updation of status by Airtel so far. Better I should port away my phones from Airtel

Pardeep Sharma 1957

from Pune, Maharashtra

Aug 8, 2017

Sorry no action, no update on my complaint conveyed by Airtel'
Pardeep Sharma

Pardeep Sharma 1957

from Pune, Maharashtra

Aug 13, 2017

My complaint is pending since 18th July, 2017. No progress has been made on my complaint. No satisfactory reply from 121, it is told "jaldi resolve kar diya jayega" lekin kab tak, they are unable to assure. No status is shared by any of their staf[censored]nless, I repeatedly call them. Vodafone has very good signal here. I opt to PORT all my Airtel mobile numbers to Vodafone. DEFINITELY THAT WILL BE DAMAGING AND SHAME ON AIRTEL
Pardeep Sharma
[protected]

Pardeep Sharma 1957's [Complaint's author] reply, Aug 13, 2017

I expect a call from the technical team to explain the status, otherwise, my final decision will be PORTING my all Airtel number on 14.08.2017, leaving a note/review which will be very damaging on Airtel..
Pardeep Sharma,
8288002503