Airtel — airtel sim not working after changing the sim to the same number

Address: 621651

My airtel number is [protected]. I changed my old sim and got the new sim of the same number. After a day i could see the signals showing in both the sims. But the new sim is not working (No incoming, no outgoing). The old sim, i am able to do outgoing calls but no incoming calls. The dialers are getting busy and not reachable message when dialing to my number. Please resolve this issue asap as i need to make some urgent calls.
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Sir Airtel showing wrong service msg.Recharge 28rs get 25paisa/minute all std calls for 27days but give 200mb data for 5 days, please taken necessary action.refund 28rs othrwise give plan 25paisa/minute.Airtel service provider given ref no.-CBNRV[protected] and my mob no [protected] & email id is [protected]@gmail.com.

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