Airtel — airtel thanks subscription netflix

Address: Electronic City Phase 1, 560100

I have subscribed for Netflix through Airtel Mobile app (Mobile -[protected]) at the rate of Rs 499 per month.

I have unsubscribed the above subscription through sending message to '56111' from registered mobile number as well as from Airtel app on 24th Jan'20.

I have called the airtel helpline number '198' on 24th Jan'20 to confirm that the subscription is successfully deactivated. The airtel representative assured me that the subscription is unsubscribed and I will not be billed for Netflix in future.

Today I got the bill generated where again I got charged Rs 499 for Netflix for the period of next one month.

Am extremely disappointed with this kind o[censored]nprofessional behavior from Airtel where the taking the subscription it took few minutes and during unsubscribing it takes this much time and effort from customer side.

I would request you to look into this urgently as am not going to make the payment of the Netflix subscription for the next billing cycle since I have deactivated it and it should not come in my billing statement again.