Airtel — airtel wifi router

Address: CQAL Layout, 1st Main Road, Bangalore-64, 560064

This is to inform you that I've visited Airtel store at Yelahanka, New town Bangalore-64 to inquire about good internet plan.

I was told about airtel 749/- plan and along that to buy wifi router (Model No. BMF422, IMEI [protected], S/N BMF[protected] by paying additional INR 2000.

I did as I was assured the best service. But within 10 days o[censored]sing the router, I found it gets switched off multiple times even if there is a sufficient charge in the battery.

In most often the battery drain very fast. It don't even support internet usage more than 40 mins and I was told it can last for 6 hours. This is mere cheating to costumer.

I've tried calling the customer care for the last 15-20 days but its never connects. And in current situation of lock down its difficult to work from home with out hassle free internet.

This is the most worst wifi router I've come across so far. I had used other wifi routers by Jio and Vodaphone, those were very good compared to Airtel router which is currently sold. The quality is substandard and I discourage anyone to buy substandard router, its a waste paying INR 2000 for such devices. Airtel should stop selling such substandard products and not to fool consumers by charging INR 2000., its not even worth paying INR 500 considering the performance.

Additionally I've tried increase the data limit in my alternate no., that too is been locked and the message appears to contact customer care. Where on earth I can raise this complains, as the airtel stores are closed and customer care is never reachable in any of the nos.

The reason I have switched to Airtel from Jio is coz of its coverage but this are some of the real time issues was not aware.

At least the technical team should be there to address the issues and it comes in essential.

Regards
Dr. T Kumar
[protected]
Bangalore-64