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Airtel — amount debited from bank account but payment failed

Dear airtel team,

Today morning i made payment of rs.1768 from kotak bank car to airtel to initiate my new broadband connection but i after debiting the amount from my bank side payment got failed. Please guide me through the future process. As i made call to the concern executive for broadband they said to wait but again i got a message to proceed with payment for xstrem fiber net please help me with this.
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