Airtel — Automatic Recharge Happened without my confirmation

Address: Chennai, Tamil Nadu

Automatic Recharge Happened without my confirmation. I tried to recharge using USSD for 3G data for 255, but gave insufficient funds message. After adding sufficient funds 600 rs., I recharged manually with 255. 255 is charged and I got 1 GB 3g data. after sometime on the same day, 255 recharge again happened. Really afraid to add funds to the number, dont know for what reason they will charge. Anyone can help me on this
Was this information helpful?
No (0)
Yes (0)
Airtel customer support has been notified about the posted complaint.
Aug 25, 2015
Updated by rajkum108
I only require 1 time recharge and not 2 times and correct the Airtel recharging system.
 
2 Comments

Comments

Dear Customer,

This is with reference to your post dated 25th August 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Dear Customer,

This is with reference to your post dated 25 August 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Airtel
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    42%
    Complaints
    54545
    Pending
    0
    Resolved
    21961
    Airtel Phone
    +91 96 6339 5551
    +91 11 4266 6500 [Head Office]
    +91 11 4666 6100 [Head Office]
    Airtel Address
    20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
    View all Airtel contact information