[Resolved]  Airtel — Bad service no coverage

Address: Hamirpur, Himachal Pradesh, 177022

Respected Airtel Team,

Its not complaint but a suggestion that if company can not afford for good network strength do not do practice to do business only. on the name of recharge its highly costly comparative to others but on the name of network coverage it totally unacceptable. On Hills company thinks by putting tower on top of hill it will not solve the network issue. in hills there is differ density of residences infrastructure compare to city. our geographical area has tower at UHAL Landmark but our villages like Lag devi, Kadhiar, Surah, Tiayn does not have signal because tower on hill and villages are at low height with obstruction of hills and trees. I request to visit area and take action accordingly.
from last Tuesday I am trying to send 30 sec video using airtel 2g/3g I am unable to upload using whatsapp. its pathetic service on the name of 3G and 4g making people fool. In hamirpur 3g /4g service at National Highway.

internet service worst and if we do recharge with 3G we need to do select 3g but in hills mobile towers goes blank.inside room its zero

Best way please reach to this area if really airtel do have excellence in network ... its a challenge that company can not deny that they have worst network strength in hills.
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Oct 26, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 24 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Sep 25, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 24 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
 
1 Comment

Comments

Forget small places . I stay in Lane No 7 Koregaon Park in Pune and I have never seen more than a single bar of network since I moved to Airtel a few months back . Really missing Vodafone .
Forget getting any Internet . Forget 4 G, even 2 G doesn't work .
And these stupid agents persuaded me to take an unlimited postpaid pack of 2000 per month with 7 gB data. What's the point if I can't make calls or use the data due to lack of network coverage.

I miss the little puppy of Vodafone . Why did I even switch? :-(

I'm gonna switch back to Vodafone or maybe reliance jio but AIRTEL ... Never ever ever ever again ... And I will ensure I tell all the people I know, friends, family, relatives, shopkeepers, security guards and the neighbourhood grocery store guy and anyone and everyone I meet ...Never use Airtel . It's a scam .

Same advice goes to you my friend, change your service provider.

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