[Resolved]  Airtel — Balance being deducted

Address: 411048

Website: na

Hi,

[protected] balance being deducted from main account balance even though I have Internet balance.

Recharge done on 25-Feb-17 01:58 AM, MRP:Rs200.00, PF:-26.09, STax:Rs26.09, Talktime:Rs200.00, Balance:Rs226.57, TransID:[protected], Benefit:Rs200 recharge successful.Free Music pack of Rs 99 credited.Forbalance, dial *121*2#.For tariff details, dial *121*13#.For My Airtel app, click www.airtel.in/app

Recharge done on 25-Feb-17 01:57 AM, MRP:Rs298.00, PF:258.13, STax:Rs38.87, Talktime:Rs1.00, Balance:Rs26.57, TransID:[protected], Benefit:Minimum 1.25 GB 3G + 1.25 GB 4G Data for 28 daysupto 10 GB

I had recharged on the 25.02.2017. As above.

Balance is being cut from main balance wich was 298, and this is the second time this is happening.

Data usage alert:You have consumed 10.00 MB data.To activate data pack, dial "*121*11#"or to stop internet without pack SMS STOP to 1925.

I would like a refund. I called customer service today. I was on a 19 minute call with no resolution that I was charged for and the agent cold transfered the call to another department without any intimation.

I would be awaiting for an email and refund asap.

Regards

ANIL BENEDICT

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