[Resolved] Airtel — Benefits not received

asamkaria

from Chandigarh, Chandigarh

Apr 15, 2016

Address: Shimla, Himachal Pradesh, 171009

Website: www.airtel.in

Benefits not received on the recharge of Rs. 997 on 4-April-2016. As per Airtel plans this recharge consists of Monthly Internet pack on International roaming but I didn't received any benefits. Additionally they are saying that some other service has been activated.
In short no service has been activated and they are just fooling us around.

I have contacted their Customer Support, Nodal Team and Appellate Authority but they haven't resolved my problem.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 April 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Apr 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 April 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd