I have received a bill from airtel for a period they have not provided any service. Now, i am getting frequent spams to pay my bill. When i complained they waived off the faulty bill but left approx. 9 rupee pending.
Yesterday (15th dec 2017), the customer executive request me on call to drop a mail today (16th dec 2017) so that he can waive the remaining amount. Which he was not able to do due to some technical issue at their end. Then the same person went on to write a different date (1st jan 2018) on the mail. Now, they are calling me and asking me to drop a mail in jan2018 to get the amount waived. When i declined this request, they sent me a link to make the payment for the fraud bill they have generated.
Now, the issue is why should i send any mail to get a waiver for a service which was never given to me. And, if i have to send a mail to them, then technically i am providing them a service. And for that i need payment. Else, they can go and waive it off, without needing a mail from me. As they have billed a non-customer of the mentioned service, they cannot hold me hostage to send any mail to them
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