[Resolved]  Airtel — Bill plan changes without intimating and approval

Address: New Delhi, Delhi, 110017
Website: www.Airtel.in

Dear Team,

Please be informed that Airtel is continuously changing my postpaid bill plan without intimating and taking approval from me. In 2015 my bill plan was changed from 300 Local/National mins free to 100 Local/National mins free and now again they have changed the bill plan to 200 Local mins free. Moreover they increased the plan charges too. Operator can't change bill plan without intimation and approval from customer.
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Oct 27, 2016
Complaint marked as Resolved 
Airtel customer support has been notified about the posted complaint.
Verified Support
Sep 24, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post, dated 24 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Verified Support
Sep 26, 2016
Airtel Customer Care's response
Dear Customer,

This is with reference to your post dated 24 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
 
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