[Resolved]  Airtel — billed after connection termination

Address: Pune, Maharashtra, 400020

Website: Airtel Dongle

28/7/2017

Khushbu
Sims pune
Near military hospital, karki
Airtel dongle number: [protected]

Dear sir or madam:

I am writing to dispute a billing blunder of amount rs 1176 on my account. The amount should not have been generated in the first place because i had called airtel customer service to disconnect my services and reiterated the same when i received a confirmation call from you guys last month. I told the executive that i do not want to continue with the dongle service very clearly and have not used the dongle since.
I was shocked when i received a bill for this (July) month as i was told the connection will be disconnected. When i again called your customer service agent 1 "rishi" (Not sure about the name) told me that the confirmation department has left the space blank where the reason for disconnection has to be mentioned and directed me to his supervisor who was not only rude but had the audacity to say that i insisted for continuation even though rishi had already mentioned about the blank space and had used the services of about 7.7 gb for which i will have to pay no matter what.

I have always paid my bills and would have paid had i used it but this is preposterous and i will not pay for your mistake. Everyone’s money is hard earned and i will not throw away a single rupee for the fraud committed here.
If we haven’t agreed a resolution before this cycle ends, i will take my complaint to a telecommunications ombudsman.

Sincerely,

Khushbu singh