[Resolved] Airtel — Billed more than the committed amount

manoj4u2k6

from Hyderabad, Telangana

Feb 28, 2017

Address: Hyderabad, Andhra Pradesh, 500055

Website: www.airtel.in

Airtel customer care executive committed that they will give a discount of 800 rs for 6 months and i would be getting the billed amount around 400 rs but again sent me the bill with 1250 amount. When i called customer executive they are keep on delaying for correcting my bill amount. And they have even given the interation id : [protected] but they are not ready to correct the bill.

Airtel is doing all false promises and end of the day, the support is becomng worst day by day.

I have raised a request for cancellation of my account, it has been two days no one cared about it no one even responded for my request.

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Apr 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 28 February 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 06, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 28 Feb. 2017.

We tried calling you multiple times to get additional details to enable us to address your concern.
However, there was no response.
We will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd