My interconnection has failed in the morning of[protected]. I lodged a complaint. The complaint no. Was 90445120. I was told that the issue would be resolved within 24 hours, which itself was a long period of time for me working on the internet. Nothing happened within 24 hours. On 22nd morning someone from airtel called me and said that the issue would be resolved by 10pm on that day. Today morning i switched on the internet and found that there was no connection. All the problems were explained in detail on[protected] itself. The connection was getting interrupted frequently. The speed is only around 4mbps against 16mbps even at times when connection was available between interruptions. Today, on the third day after lodging my complaint, i get a mail saying that a new complaint has been registered and i would be updated within 24 hours of registering the new complaint. What happened to the complaint lodged on[protected]. No answer. I am suffering financial loss due to the long breakdown of internet (Three days today). I had informed that the junction box outside my compound wall frequently is the reason for the problem. But no one has come here to check it up as far as i know. The very casual attitude of your customer care people is extremely disappointing and makes me feel insulted and insecure as a customer.
Trust you will instruct your people here to do something to solve the situation instead of sending hypocritical mails.
R s ramanujam Was this information helpful? | 
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