Airtel — broadband connection rejected airtel broadband after taking money

VeerRana1

from Delhi, Delhi

Nov 21, 2017

Address: New Delhi, Delhi, 110034

I had applied for airtel connection few days, i gave my photo id, address proof & rs1000 (For 60mbps with wifi router) to an executive who is working with an airtel dealer (Ravi [protected]) on 6 october 2017 and they gave me a cutomer enrollment carbon copy.

After around waiting for around 10 days i called customer care and they said that my connection has been rejected due to no availability of their connect in our area.
After i call to customer care they give me a number ([protected]) for whatsapp him the documents for refund. But i not got any reply from this number.
Then i send email to some customer care representative and i have not received any mail reply from them as of yet.

I am sending you attachments of documents.

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Airtel customer support has been notified about the posted complaint.

Nov 30, 2017

Updated by VeerRana1 ON 23rd November I get mail, after that I did not get any update from the airtel company. and any refund.

On Thu, Nov 23, 2017 at 3:38 PM, <[protected]@in.airtel.com> wrote:
Dear Veer Rana,
Greetings from airtel!
This is in reference to your email regarding payment not posting on your airtel CAF number 1179117.

As discussed with you on your mobile number [protected], I have registered your complaint and the reference number is 90542900. Let me assure you that the issue would be resolved within 04 days.

Inconvenience is deeply regretted. We appreciate your cooperation in this regard.
For further queries, please do email. I will be delighted to assist you.

Best Regards,
Satyasrinivas Gokada
Service specialist
Bharti Airtel Ltd