Airtel — Broadband Data Usage

ani nampoothiry

from Delhi, Delhi

Apr 28, 2015

Address: New Delhi, Delhi

Fixed line no-[protected] I paid my bill on 1st April and on 17April I got a message stating that my 15GB data usage is over.We are a family of 4 members and all 4 are working my data usage never comes more than 2 or 3Gb in a month and they this time they said that 15 GB got over in 15 days I called customer care delhi to know the data usage they said that they do not have any detail and to check in website.I informed that I had submitted complaint that my online account was not activated and that complaint was registered 2 months ago.They informed site was under updation.Site has been under updation for 2 months. This is a very bad experience from Airtel Im happy with Airtel wifi but customer service of airtel is incompetent to answer any questions and to provide any support. MNC level support is lacking and the data usage and consumption report is ridiculous Will switch to tikona or vodafone

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Airtel Customer Care

from Mumbai, Maharashtra

May 12, 2015

Verified Support

Dear Mr. Nampoothiry

This is with reference to your post dated 28 April 2015.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@in.airtel.com

Look forward to hearing from you.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

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