[Resolved] Airtel — Broadband installation amount refund due to failure in establishing connection

Sachin14393

from Bengaluru, Karnataka

Sep 17, 2016

Address: 560034

Website: Www.airtel.co.in

I had requested airtel broadband connection and paid installation amount of Rs 1000 + Rs 650 for landline telephone. But airtel couldn't establish that connection due some technical problems. So airtel should refund my complete amount of Rs.1650 as on priority basis. But the fact is, almost 8 months are over till today but they have not refunded my money.

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Jun 4, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2016

Airtel Customer Care's response Dear Sachin,

This is with reference to your post dated 17 September 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 24, 2016

Airtel Customer Care's response Dear Sachin,

This is with reference to your post dated 17 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Oct 12, 2016

Updated by Sachin14393 I received call from airtel, got amount of Rs.650 only. For other 1000Rs. i shared my bank details. Airtel told they will initiate NEFT transfer an it will be completed within 3-4 working days, its been almost 2 weeks over still i didn't get 1000 Rs. from airtel.