Airtel — broadband & landline connection [protected]

Airtel — broadband & landline connection [protected]

V vinay dhoom from Delhi, Delhi Feb 21, 2019

I have raised request for shifting my broadband cum landline connection to new address. Request no is[protected]. It was notified to me that it will be completed within 3 days and new address also checked for feasibility of this connection. After 3 days, suddenly without notifying they disconnected this connection. When i checked via customer care no - it says this landline no doesnt exist. Then i have checked in airtel customer centre - then i came to know that they deactivated this connection without notifying to me. I dont understand why they cancelled this connection? Airtel customer care sent mail to seniors - then i got call for re-activation. It was mentioned it will be activated and then raise a new shifting address request which can be done in the same day. Until now, this number is not activated. I had taken 6 months plan (Prepaid) from which 3 month left. Kindly resolve this issue at the earliest. Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint. Mar 03, 2019 Updated by vinay dhoom Its not yet resolved. They reactivated and changed the landline number. But after one week, they generated it as new bill to pay 5428. I had paid for 6 months plan by Dec 2018. Then why Airtel generated new bill by Feb? When I asked customer care, they mentioned that payment for Dec bill not paid. But when I told them to check with old landline no, then they accepted that I had paid by Dec 31, 2018. They took this as complaint and given the request no as[protected]. Kindly resolve this at the earliest. Mar 05, 2019 Updated by vinay dhoom NOT RESOLVED
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