[Resolved]  Airtel — Broadband new connection speed limit

Address: 560100

Website: www.airtel.in

Hi, i am a 8 year customer of airtel. I have postpaid, prepaid, broadband and dth in airtel itself.

Recently i subscribed for an broadband connection in bangalore area. I met an airtel representative who was at a stall near my house in huskur gate area. The airtel representative showed me list of plans available and i selected 16mbps - 50gb plan at a rental of rs 1049 per month. I paid rs 1000 /- for getting a new broadband connection to the representative. When paying the amount i reconfirmed my plan as 16mbps and 50gb. The representative assured the connection will be given in 3 working days.

I received a message from airtel stating that the installation order number is 57928686 and the account number is [protected]. After the installation, i checked the speed limit and it was 2mbps.

I called airtel customer care and complained about the speed limit as i subscribed for 16mbps and was getting only 2 mbps. They replied that in my area the maximum speed limit is 2mbps only. They created a ticket bearing number 66495504 for my complaint. There was no information about the ticket for some days and when i checked the status after 3 days i found the ticket was closed. There was no resolution or work around given to me from airtel for the complaint. Without any resolution to my complaint they have closed the ticket.

Also when 2 mbps is the highest speed that can be given by airtel in my area why airtel has appointed a representative in my area and giving applications for subscribing new connections for 16mbps. There is no notification from airtel that 16mbps is not feasible in this area.

I need a proper response from airtel.