Airtel — Broadband speed,false plan commitments

Geetikasehgal

from Noida, Uttar Pradesh

Apr 19, 2015

Address: New Delhi, Delhi

Its been a while we have been complaining about the speed, we have done several complaints, several plan changes, several visits by engineers have been done, but NOTHING has helped, we have changed our plans several times, the amount increases, and services DEGRADE. Moreover the customer care calls take hours to answer, alot of times go unanswered, and even after making through the call the customer care people just tell about new plans, are mostly not understanding the problem. Highly disappointed and tired customer!!

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Airtel Customer Care

from Mumbai, Maharashtra

Apr 19, 2015

Verified Support

Dear Ms. Sehgal,

This is with reference to your post dated 19th April 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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