[Resolved] Airtel — Broadband switch over to other plan

Saranya K

from Bengaluru, Karnataka

Mar 1, 2017

Address: Bangalore, Karnataka, 560037

Hello sir

My broad band ACC no : [protected]

I have applied broad band in Airtel plan 999 for 40gb net n 16 Mbps speed n received connecting using for more than 3 months . I have paid installation charge 1000 for that. Now suddenly speed decreases as 8 Mbps speed. I informed to customer care n asked to solve problem. Asked to switch over plan to 899 speed with 40mbps . They said ok but they again asking installation charge 1000 for plan charge. How it's possible to pay for plan change .I DNt understand Airtel procedure . Pl clarify

I need my committed speed 16 Mbps or change plan free of cost
I'm using net for business but I'm troubling lot due to low net speed
Pl do the need. My contact no [protected]

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Apr 7, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 1 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

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