[Resolved] Airtel — Cash payment made at airtel store is not credited to my account

Thirukumaran Chettiar

from Mumbai, Maharashtra

Sep 21, 2016

Address: 400101

I have made cash payments at a airtel store in thakur village, kandivali east, mumbai - 400101.

However the same is not credited into my account and my phone got disconnected.

I have made complaint through their service centre by call 121, but no action.

Had complaint to their nodal office will all required information. 4 different airtel officers contacted me so for. Every time they start questioning me from beginning. But no action yet.

It looks like, airtel is encouraging their employees to commit fraud.

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Oct 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 21, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 21 September 2016 .

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call you to resolve your concern effectively.

We look forward to receive the required details.

Regards,

Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Sep 23, 2016

Updated by Thirukumaran Chettiar My alternate numbers are [protected] or [protected].

Verified Support

Sep 26, 2016

Airtel Customer Care's response Dear Customer,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Verified Support

Sep 26, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd