Airtel — charged for service (amazonprime) not used/subscribed

Address: West Marredpally, Hyderabad, Telangana, 500026

Dear airtel,
Ref: airtel fixedline no. [protected]_ap
It's very saddening to see very poor customer service and unscrupulous way of siphoning funds from customers by charging for a service that hasn't been subscribed by the customer and on top of it very specifically telling the customer service representative at the time of broadband renewal that i'm not interested.

It's now 5th time contacting airtel contact center to resolve the issue of removing/waving of the charge of 998.99 for airtel fixedline no. [protected]_ap but in vain due to all false promises being given each time that they have waived off in the system and it will be reflected in 24/48/72/4 hours (Different hours mentioned in the last 5 calls). This is absolutely ridiculous and unacceptable behaviour on your part to make false statements and fool around customers.

Here are the details providing dates with interaction id and sr no. Provided on earlier occasion.
04/03/2019 - spoke to pradeep and his supervisor sneha at 15:44

01/03/2019 - spoke to call center rep at 12:26

20/02/2019 - request no.[protected] to supervisor at 16:05

14/02/2019 - ramesh interaction id:[protected] at 14:47

13/02/2019 - spoke to lady representative and her supervisor at 16:11

25/01/2019 - spoke to call center rep at 10:06

I am attaching the screenshots as a proof o[censored]nsubscribing the amazon prime service on airtel mobile and also a screen capture of misleading me to subscribe to amazon prime at no cost.

If you are unable to resolve, may i request you to cancel my broadband/landline agreement and refund the rest of the money to allow me to go to better alternative service providers.

Please note, i am seriously considering taking up this case to a better level so that people are aware and get's heard if there is any delay.

Looking forward to hearing from you asap.

Thanks,
David
[protected]@hotmail.com