[Resolved]  Airtel — Charged for the services not used by me (Billed for International SMS which not done by me)

In my Airtel Post Paid Account No.[protected], Bill No.BM2323l[protected] for the period 02 Dec 2022 to 01 Jan 2023 it was showing 99 international SMS sent by me to many international numbers. These 99 SMS were continuously sent within a time of 166 Seconds between 23:57:59 hrs to 00:00:45 hrs on 11-12 Dec 2022. But Neither I have sent these international SMS nor have idea about these international numbers and these international numbers are not related to me. Airtel has charged Rs.584.10 (Rs.495+taxex) for these 99 SMS.

It appears to be fake/fraudulent messages added in my post-paid bill. I have also reported the matter over 121 with Complaint No.[protected] and through email dated 08th January 2023 sent on email ID [protected]@airtel.com and nodalofficer.[protected]@in.airtel.com But Airtel not yet resolved the issue. I want Airtel must remove charges for these International SMS which are not related to me.

Details of International SMS, as appearing in my Post Paid Bill (which are not related to me), are given below (Copy of Bill is also attached):

Sl Date Time International Number

1 11/DEC/2022 23:57:59 [protected]
2 11/DEC/2022 23:58:00 [protected]
3 11/DEC/2022 23:58:01 [protected]
4 11/DEC/2022 23:58:03 [protected]
5 11/DEC/2022 23:58:04 [protected]
6 11/DEC/2022 23:58:05 [protected]
7 11/DEC/2022 23:58:06 [protected]
8 11/DEC/2022 23:58:07 [protected]
9 11/DEC/2022 23:58:09 [protected]
10 11/DEC/2022 23:58:10 [protected]
11 11/DEC/2022 23:58:11 [protected]
12 11/DEC/2022 23:58:12 [protected]
13 11/DEC/2022 23:58:[protected]
14 11/DEC/2022 23:58:[protected]
15 11/DEC/2022 23:58:15 [protected]
16 11/DEC/2022 23:58:[protected]
17 11/DEC/2022 23:58:[protected]
18 11/DEC/2022 23:58:[protected]
19 11/DEC/2022 23:58:20 [protected]
20 11/DEC/2022 23:59:[protected]
21 11/DEC/2022 23:59:[protected]
22 11/DEC/2022 23:59:[protected]
23 11/DEC/2022 23:59:13 [protected]
24 11/DEC/2022 23:59:14 [protected]
25 11/DEC/2022 23:59:15 [protected]
26 11/DEC/2022 23:59:[protected]
27 11/DEC/2022 23:59:[protected]
28 11/DEC/2022 23:59:19 [protected]
29 11/DEC/2022 23:59:20 [protected]
30 11/DEC/2022 23:59:[protected]
31 11/DEC/2022 23:59:[protected]
32 11/DEC/2022 23:59:[protected]
33 11/DEC/2022 23:59:[protected]
34 11/DEC/2022 23:59:25 [protected]
35 11/DEC/2022 23:59:26 [protected]
36 11/DEC/2022 23:59:28 [protected]
37 11/DEC/2022 23:59:29 [protected]
38 11/DEC/2022 23:59:[protected]
39 11/DEC/2022 23:59:[protected]
40 11/DEC/2022 23:59:[protected]
41 11/DEC/2022 23:59:[protected]
42 11/DEC/2022 23:59:[protected]
43 11/DEC/2022 23:59:42 [protected]
44 11/DEC/2022 23:59:[protected]
45 11/DEC/2022 23:59:[protected]
46 11/DEC/2022 23:59:46 [protected]
47 11/DEC/2022 23:59:[protected]
48 11/DEC/2022 23:59:[protected]
49 11/DEC/2022 23:59:50 [protected]
50 11/DEC/2022 23:59:51 [protected]
51 11/DEC/2022 23:59:52 [protected]
52 11/DEC/2022 23:59:53 [protected]
53 11/DEC/2022 23:59:[protected]
54 11/DEC/2022 23:59:[protected]
55 11/DEC/2022 23:59:57 [protected]
56 11/DEC/2022 23:59:58 [protected]
57 11/DEC/2022 23:59:59 [protected]
58 12/DEC/2022 00:00:[protected]
59 12/DEC/2022 00:00:[protected]
60 12/DEC/2022 00:00:[protected]
61 12/DEC/2022 00:00:[protected]
62 12/DEC/2022 00:00:[protected]
63 12/DEC/2022 00:00:06 [protected]
64 12/DEC/2022 00:00:07 [protected]
65 12/DEC/2022 00:00:08 [protected]
66 12/DEC/2022 00:00:[protected]
67 12/DEC/2022 00:00:[protected]
68 12/DEC/2022 00:00:11 [protected]
69 12/DEC/2022 00:00:12 [protected]
70 12/DEC/2022 00:00:[protected]
71 12/DEC/2022 00:00:[protected]
72 12/DEC/2022 00:00:[protected]
73 12/DEC/2022 00:00:[protected]
74 12/DEC/2022 00:00:17 [protected]
75 12/DEC/2022 00:00:18 [protected]
76 12/DEC/2022 00:00:19 [protected]
77 12/DEC/2022 00:00:20 [protected]
78 12/DEC/2022 00:00:[protected]
79 12/DEC/2022 00:00:[protected]
80 12/DEC/2022 00:00:[protected]
81 12/DEC/2022 00:00:[protected]
82 12/DEC/2022 00:00:[protected]
83 12/DEC/2022 00:00:27 [protected]
84 12/DEC/2022 00:00:28 [protected]
85 12/DEC/2022 00:00:29 [protected]
86 12/DEC/2022 00:00:[protected]
87 12/DEC/2022 00:00:[protected]
88 12/DEC/2022 00:00:32 [protected]
89 12/DEC/2022 00:00:34 [protected]
90 12/DEC/2022 00:00:[protected]
91 12/DEC/2022 00:00:[protected]
92 12/DEC/2022 00:00:[protected]
93 12/DEC/2022 00:00:[protected]
94 12/DEC/2022 00:00:39 [protected]
95 12/DEC/2022 00:00:40 [protected]
96 12/DEC/2022 00:00:41 [protected]
97 12/DEC/2022 00:00:43 [protected]
98 12/DEC/2022 00:00:[protected]
99 12/DEC/2022 00:00:[protected]