[Resolved] Airtel — Charging extra to its premium customer

anuj908

from Delhi, Delhi

Sep 22, 2016

Address: Dehradun, Uttarakhand, 492001

Website: www.airtel.in

I have a post-paid plan of 1999, in which calls are free with 100 sms national/local per day and 10 gb 3g internet. my 10 gb net was exhausted on[protected] after almost 21 days since my plan cycle is 20-19 of month. on 13 th, bought smartbyte and was using as usual.. for 11-13 (2 days), you have charged me 500 rs. for using 13 gb net. don't company have common sense. 10 gb used in 21 days and 13 gb in 2 days. this is totally cheating. i will not recommend airtel to anyone. company is fraud.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Nov 2, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Oct 02, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 22 September 2016.

We tried calling you multiple times to get additional details on your number but there was no response.

We are keen to resolve your concern; please share your alternate contact number and convenient time to call to resolve your concern effectively.
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence