[Resolved] Airtel — Cheated by wrong promise

[Resolved] Airtel — Cheated by wrong promise

A Amit Mandal Mandal from Kolkata, West Bengal Sep 22, 2016

For the number [protected] Today I sent a email to your desk to reactivate my number if I was given either 2.5 GB DATA or if you ca change my all freebies to 3G DATA along with my existing 1GB. Your agent called me and confirm me that it is possible to change all your freebies along with existing DATA 1GB. But after activation she informed me that it is not possible. What is this ? Is it right behavior ? We want to continue with you but if you make us fool like this way how it is possible ?I have sent email to airtel.[protected]@airtel.com but no reply from them. Was this information helpful? No (0) Yes (0)
Oct 26, 2016 Complaint marked as Resolved Airtel customer support has been notified about the posted complaint. Verified Support Sep 23, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post, dated 22 September 2016. We are keen to resolve your concern; however, we will require your alternate contact number to resolve it effectively. We look forward to receive the required details. Regards, Akanksha Singh airtel presence (airtel Customer, service team) bharti airtel ltd airtel.[protected]@airtel.com Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Sep 23, 2016 Updated by Amit Mandal Mandal Do you think us fool Airtel ? If you check my number you will be able to know my alternate number. It is just a "show -up" reply. I know your policy.My Alternate number [protected] Verified Support Sep 23, 2016 Airtel Customer Care's response Dear Customer, Thank you for sharing your contact details with us. We will contact you soon to resolve your concern. Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd Verified Support Sep 25, 2016 Airtel Customer Care's response Dear Customer, This is with reference to your post dated 22 September 2016. We would like to confirm that we have shared the resolution details with you. Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com Regards, Akanksha Singh airtel presence (airtel customer service team) bharti airtel ltd. airtel.[protected]@airtel.com Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd
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