Airtel — cheating act - stealing money - fraudulent

Address: Chennai, Tamil Nadu, 600041

With due respect still (Cos anyways its my money which is locked in airtel and i need that back!)

Mr. Gopal vittal, have you or your ancestors built this company by stealing customer's money like this all this while?

When a customer calls/mails regarding an issue, please ensure you address it! You are employed/owning the organization just because of the fact that customers are using your (Least happy to call this a service though). If we, as customers, are not there, i hope you understand what's the future of you and your firm?

If a leader himself is lethargic in responding or resolving customer's issues, then its obvious that your appellate officers/nodal leaders/customer care team will follow your foot steps too.

I have around 1.3 k & 2.2 k in two of my numbers which is loaded because of the issues at your system's end and they happily returned the money to the main balance, which is the easiest trick from your end, is it? Its been almost 6 months and the balance is still around the same here! I am unable to use the amount to do the recharge freely as well! And, now, adding fuel to the fire, this 448 (Highly advertised pack) is available on my device but am unable to recharge that as well! You want the customer to do retail/online recharges and not use this main balance for ever and you can happily peacefully eat lunch/dinner with customer's money? Are you kidding me? How can you lock around rs. 3, 700 of a customer and drink water / eat peacefully at your end? Don't you feel ashamed to do such an act? I seriously didnt want to go to this extent, but you guys made me do this!
Trying to build an empire (In your dreams) with customer's money is such an act of cheating!

I am not able to even throw my sim now, cos i need my money back!

I am not sure if there is really a quality audit process available for your customer care team / escalation team's responses! If not, please have one!

And, when you have some time and when you really worry about your company's growth (I don't think that's your first priority though), please refer to the social media pages for gathering some harsh feedback about your company's reality check on the floor; and try to start helping the customer atleast after that!

For eg. https://www.facebook.com/AirtelIndia/ — you guys have 1.5 stars out of 5 in the page and this is your stats

5 stars
4 stars
3 stars
2 stars
1 star
1.1k
281
236
542
11k

Top 15 reviews are just 1 start, that shows how your team tortures the customers by hiking up the prices and not doing justice for the money.

Some of the issues raised till date, i am sure you wouldn't have even read it once, so pasting it below for your view

Nov 7 -

"every other time, i had to raise a complaint and forward it to the higher leads to get it addressed with care, right? And, i also need to loop in so many email ids to increase the severity of the complaint. Is this the way your team is trained to attend to customers? What's the use of bringing 4g let other any new things in the communication front when the basics of addressing customer queries is not handled. Do you think customers are stupid enough to get all the nonsense rude behavior of the so-called customer care team and even the appellate team. Such a pathetic response, not even allowing the customer to ask the questions promptly and giving all sort of false information. Is the only motive of airtel to steal the money of customers?

I ran into heck loadsa problems during my international trip and as a result got the refund amount as talktime balance, which in itself is an act of stealing. Now, i am left with 1.3k in my balance which i want to use for recharging to just burn out the amount and throw the airtel sim once and for all. I did a contribution by spreading this wonderful act of airtel to people around and am proud to say have stopped atleast 3 of them from moving to airtel recently. People like me will be there everywhere cos we are damn pissed off with the pathetic responses / services that you provide.

Now coming to my current problem, why am i not getting the 399 (70 days unlimited calls/70 gb) pack reflecting in my account now; when i checked with the customer care team, they had it reflect in my account yesterday, i didnt opt for it cos only 6 hours were left during the day, when i logged in today morning, the pack's rate changed to 448 (If am not wrong). What's the reason behind this act? Do you have the motive to just steal the amount and not give proper service to the customer? Do you think you are the only company who provides telecom services in india?

Refer to the below trail for more information."

Nov 17 -

"after all the mail churn and trying to disturb the customer 23 odd times by calling him during odd hours from your so-called"ceo_desk"(Some odd lady employee called me), is this the resolution action your team is entitled to provide to the customer?

Dear mr. Viswanathan,

Thank you for your email dated 11th november 2017 for regarding transfer of excess amount for airtel mobile number [protected] and [protected].

As per your telephonic conversation on [protected] with the undersigned dated 16th november 2017. We would like to inform you that we regret the in feasibility for transfer the amount from airtel number to airtel money bank as there is no provision to process the same.

For any future assistance, please contact us at [protected]@airtel.com.

Regards,

Soniya na

Customer experience

Bharti airtel limited

You guys stole the customer's money because of the technical problem at your end, the customer lost around 4, 500 rupees which is locked in the airtel balance now! I am unable to throw the sims because of this and is this the respect you give to the customer from whom you flicked the money? Soniya called up yesterday and asked for my wife's number and said" i know your number, but not your wife's number, i will need it to transfer to the team to get your problem resolved. Thanks for staying with airtel"and replying in the mail post the call like this? Is this the way you deceive the customer? First, you guys steal money and keep that as a balance and irritate the customer. If he had this money in hand, he would have gotten some interest out of it, which is blocked now! You guys will get the profit from the stolen amount and on top of it give wrong commitments to him and irritate him to the core. All that i asked was to transfer the money to airtel money account which is again your unit only, you can't even do that!

Mr. Gopal vittal (If you are the ceo) or someone who is supposed to act on this issue, are you really thinking that keeping your mouth shut for all these issues will end up growing airtel's business in india. Definitely not!"

Nov 25 -

"team and ceo,

I have raised a complaint in the consumer helpline gov site and they have asked me to forward the complaint id 512242 to you!

Once again, kudos to all the rupture you and your team has done till date, in stealing / looting the customer's money, and providing sub-standard pathetic service to the customer!

Bharti airtel, you guys will eventually face serious consequences for all this non-professional act in stealing people's money for such a sub-standard quality!

People are waiting for the right time to throw away their airtel sim cards to drains! It will happen soon for sure!

-viswa"