[Resolved]  Airtel — Commitment not fulfilled and misbehave when followed up

Address: Indore, Madhya Pradesh, 452016

Website: www.airtel.in

Dear sir,

This is with ref. to my service request no. 72420590 for landline number[protected] in the name of mrs. nirmala goyal (my mother). i had been provided the connection by one of sales person of airtel, named mr. abhishek (mob. no. [protected]). he committed to me that airtel will provide me a modem and a landline instrument free along with my connection (having call recordings of his commitment) that will be provided to me within 3-4 days after my connection gets activated. my connection got activated on 27th aug 2016. after 4-5 days i followed up with him for landline instrument but he said that it will take some days. i called him after few days and he said that the same will be provided within 1-2 days. every time i call him he says that it will be provided within few hours. after long follow-up he asked me to contact with his senior authority mr. sisodiya (contact no. [protected]) when i contacted him he said that he will provide me the same within few days but he didn’t provided it and every time i called him he use to say that it will be provided shortly. after a long follow-up both of them stopped receiving my calls and when i called again and again mr. sisodiya misbehaved with me and said that he will not give me instrument and i may do what i can do. i do have call recording of this conversation also and all the previous conversations. i again called back mr. abhishek and told him that his senior is not cooperating and asked him to provide me handset. after 4-5 calls he told me that some person with whom he has took approval for providing the handset is now transferred and now i need to visit metro tower office and request for instrument. further he asked me to request to mr. sisodiya only for which i out rightly denied. i asked him that i will escalate the matter than he said that i am free to complaint anywhere i want.

Dear sir, i request you that being a bank employee it’s not possible for me to go to metro tower for requesting and collecting a landline instrument. and further it is also not fair at airtel’s end to ask me to do so. i request you to kindly provide me the landline instrument and take necessary action against the above mentioned employees of airtel as they are hampering the image of company also.

I have already launched an official complaint against mr. abhishek and mr. sisodiya (ref. no.[protected].

Dear sir, i know that a small customer like me hardly matters for a big company like airtel, but i still hope for a quick and positive response from your side.

If you need call recordings i may upload them on any social media site and provide you the link or else i can provide you the cd.