[Resolved]  Airtel — Complaining about unfair bill

Address: Ahmedabad, Gujarat, 380013

Website: www.airtel.in

I have airtel connection for my wife since more then 5 years..She was using feather phone with not internet connection till two month back when I gifted her new smart phone. I received a bill more then three times than her normal average bill of 100 Rs.

When I check bill to my surprise extra bill is due to internet usage. I inquire at airtel store that how can we get internet bill without giving request for internet service activation. They say internet is enable to all customer by default it was the old phone which was not supporting the internet so internet never used and never added in bill so I need to request for deactivation of service and pay the bill.

Is it fair to charge for a service which customer never requested??