Airtel — complaint about airtel broadband

Address: 600024

I was having a boradband/fixed line connection in my home. However, i have never utilised the full capacity of the same. Technician used to visit when ever we lodge a complaint but the problem starts up very soon. At last i cancelled the connection and installed the services of other operator. I spoke to the service department for more than 30 minuets as she want to retain me, while the technician still not able to reinstate the service. I explained to her and she finally agreed to cancel the connection. Now i am surprised to receive a bill for payment of rs 1178.82, which is illogical.

I request trai to take action.