[Resolved]  Airtel — Complaint against airtel store

Address: Bhilwara, Rajasthan, 311001

My name is pawan kumar joshi and i am a regular user of airtel, i have changed my airtel 3g sim to 4g from a airtel store raja park jaipur and i was satisfied with there service and they didn't charge for this service.

But, my recent experience with a airtel store "digital electronics" bhilwara (Rajasthan) was very disappointed, i went there to link my and my wife's aadhar number to our mobile numbers and also want to change my wife's 3g sim to 4g sim and i faced some incident there on same day same time.

First incident:

When i requested for sim change then one agent there did the same and then she charged me rs 20/- for this service when i told her that i think this is a free service, i already used this service in jaipur with free of cost but she told me that its bhilwara not jaipur you need to pay for this and then i gave her 20/- and she did not provided any receipt for the same.

Second incident:

She told me to go on another counter where another agent adding the aadhar number to mobile numbers, she linked our aadhar number to our mobile numbers but she charged me 60/- for this service which was again disappointed, after that she suggested me for payment bank services and i aggred for that and then she created the account and at that time i received a message that "hello, please collect rs. 40 from csp (Agent[protected]. Txnid:[protected]" and i asked her about that then she replied that ignore this message and she didn't give me that 40/- too. (Screenshot atteched for the same)

Now question is that why they ("digital electronics" bhilwara (Rajasthan) or airtel making us fool?

I am not writing this email only for rs 20/- or 40/- i am writing because they thinking all peoples are fool and illiterate. If there is any charged we are happy to pay but at least give any valid recipt and clear everthing that why they charging? When i recevied a message that please collect rs. 40 from agent why i ignor this message.

I just want a valid action against "digital electronics" bhilwara (Rajasthan) shop number-67, bhilwara - 311001, pech area, opp central bank of india, nagori gdn, they charging for every service from all the airtel customer.

As airtel is a repotative company, i believe airtel will give justice to me as i don't want to go consumer court.

Looking to hear back from you soon.