Customer id : [protected]-001
Kanika chatterjee
Connection date : 05-aug-2017
This is a complain regarding a business partner of airtel 'mira enterprize airtel dijital tv' located at kolkata, west bengal. They are a farce in the name of'business code of conduct'even after paying the full money for installing airtel dth, my aged grandmother who lives alone was issued an old sd box and it was not working. We requested them to change the box, again they provided us with an old sd box, which also was not working. Then when we complained again, the agency behaved very badly and abused us, saying that as you have not bought hd box we cant help you. We have paid 1935 rupees (They have not even provided the receipt). They are forcing us to buy hd boxes. Is this a business ploy of such a renowned company as airtel/bharti. I have many devices with airtel and have never faced such humilation. If the behaviour of your business partners are like this, i am sorry to say they give a very bad image of the company as a whole. Please take necessary action. If required i can provide the pictures of the old sd box as proof. Please help us in resolving the matter at the earliest as it is causing a lot of harassment to an old lady who just wants to watch some quality tv.
Please let me know if you require any further information.
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