| Address: Myhna Heights, Flat no A807, Varthur Main Road |
Dear Team,
I am an Airtel Black customer and my details are as follows:
Airtel Black Customer ID: [protected]
Airtel DTH Customer ID: [protected]-001
I wanted to bring to your attention the issues that I have been facing with Airtel DTH since 9th Feb 2023. I have raised multiple complaints during the last 3 weeks by calling the Airtel black customer care relationship managers. Unfortunately, multiple technicians worked on my complaints/requests and initially, they called me to understand my issue and then they either closed my requests or extended the deadlines by asking me to provide a one-time code. After 3 such instances, I have stopped sharing the code with your technicians however, my issue is still not resolved. Basically, I raised a complaint since I was unable to see any channels. However, it is very disappointing to see the service provide to me by technicians. I am sharing with you the complaint details for your ready reference:
Initial Complaint/ticket id:[protected]Ticket Closed without fixing the issue)
Complaint against engineer:
Ticket ID:[protected]Ticket closed without resolution)
Besides this, the following complaints/tickets are still open:
Ticket ID:[protected]Resolution in progress - Expected by: 24-Feb-2023)
Ticket ID:[protected]
Ticket ID:[protected]
I also wanted to let you know that the technician named Abhishek (Mobile number: [protected]) came along with one other person (don't know his name)
on 10 or 11th Feb to my house and he removed the original black cable installed by the builder and told me that he would replace this cable with the new one. He also took rupees 500 from me and asked me to pay the remaining 1000 rupees after fixing the issue. However, after trying multiple times, he realized that he is not competent enough to fix my issue and started calling other technicians, since then multiple technicians such as Murali, and Shrinivasa came and visited my place but they were all unable to fix the issue.
This is really very frustrating that Airtel is not able to fix this issue. Hence I would request you to please assign the expert engineer/Electrician to fix the issue of my cable at the earliest!
Also, till my issue is not resolved, Please provide me the waiver of charges for my DTH from my Airtel Black billing.
Please do call me on my mobile number if you have any further questions or want to know further details from my side.
Thanks & regards,
Nikhil
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