[Resolved] Airtel — Complaint regarding call rate

abhayprasad805110

from Noida, Uttar Pradesh

May 31, 2016

Address: New Delhi, Delhi, 110009

I was received the call from your customer care on 28 May. He said that I will be given to one offer for you, in this offer your plan has been changed, 35 paisa/ minute STD and Local. I am waiting till this time. Today, I have consulted the customer care, but, he denied. This is cheating and 420 with customer. If, you can’t reply within 24 hours, I will go to consumer court and social media. I have sufficient proof regarding your cheating plan. This is not fair.

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Aug 10, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 31, 2016

Airtel Customer Care's response Dear Mr. Prasad,

This is with reference to your post dated 31 May 2016.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Verified Support

Jun 16, 2016

Airtel Customer Care's response Dear Mr. Prasad,

This is with reference to your post dated 31 May 2016.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd