Airtel — Complaint regarding poor/lost connectivity and call drop related problem

Address:Alwar, Rajasthan, 301001
Website:www.airtel.in

I am a Airtel Postpaid Mobile service customer since more than one year and regularly paid my due monthly bill on or before due date. Presently I have also paid advanced amount more than INR 900 for my mobile number [protected]. so that there will be no single problem raised due to any payment. I have complaint many times to customer care service via 121 and centers at my home town regarding poor/lost connectivity and call drop related problem. The complaint reference number is 66295837. On behalf of that complaint network technical team has been contacted me & visited two times at my home and they have been confirmed for the network issues. For that they have been further discussed my issue with you (as they have been told me) with giving advising to install a network booster device at my home. But till date there is no corrective actions has been taken by you as well as technical team.please check the matter seriously and give me satisfactory positive reply & response. If you are unable to solve my Complaint regarding poor/lost connectivity and call drop related problem, convert that number into prepaid services and the advanced amount will be refunded back to my bank account after clearing/adjusting all dues related to this postpaid number.
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Dear Customer,

This is with reference to your post dated 20 December 2015.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
Regards,
Anil Sachdeva
airtel presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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