[Resolved] Airtel — Could not able to recharge online to my airtel prepaid mobile number.

Tamal Kanti Biswas

from Kolkata, West Bengal

May 9, 2017

Website: www.airtel.in

I have been converted my Airtel post paid number to airtel prepaid number since last two month ago. Till then I could not able to recharge my prepaid number through online. I have called multiple times during last two months to customer care to resolve this issue, but no solution from their end. Even I mailed to [protected]@airtel.in several time, but no reply from their end.
Even I tried to port my number to other network, it is also not possible as it required minimum 90 days.
But today my frustration level exceed as one of the customer care person behave so roughly, when I call customer care at 12:05 pm, 09.05.2017.
Please suggest what should do?

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Jun 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 12, 2017

Airtel Customer Care's response Dear Mr. Biswas,

This is with reference to your post dated 9 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

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Comments

Apuroop Kalapala

from Khammam, Telangana

May 9, 2017

I recharged my phone with 399plan...but I got only 1.25gb data and after that my datapack was getting deducted

Mahmad Ali

from Bengaluru, Karnataka

May 9, 2017

Airtel — Dealership

I want Dealership

Sanjeev Kumar1987

from Kolkata, West Bengal

Nov 5, 2017

I have been converted my Airtel post paid number to airtel prepaid number since last six month ago. Till then I could not able to recharge my prepaid number through online. I have called multiple times during last two months to customer care to resolve this issue, but no solution from their end. Even I mailed to [protected]@airtel.in several time, but no reply from their end.
But today my frustration level exceed as I tried 20 to 25 times to call customer care but line was not connected to customer care executive. It looks like Airtel has no value for prepaid customer. So looking for a quick resolution else I will port my no to other operator.
Sanjeev Kumar
[protected]