Airtel — damage of fastag

Address: MANOJ KUMAR,, FLAT S1, IIND FLOOR, NO.15 SRI NARAYANA NAGAR, 4TH STREET, KOLA PAKKAM CHENNAI, CHENNAI,, Chennai,, Tamil Nadu,, pincode: 600122, Chennai, Tamil Nadu, 600122

I made a complaint about damage of fast tag on 23rd december. The customer executive asked me to wait for 13 working days to solve the issue. When i enquired on 14 th working day they asked to send a mail with photo of damaged fast tag on 2nd january 2020. They asked me to wait for two working days and they said the fast tag card will be deactivated and amount will be refunded back. But ss of now my problem has not been solved. When enquired through customer executive they are asking me to wait another two days. Still the problem not resolved.