[Resolved] Airtel — Data and balance deduction

priya_nsha

from Mumbai, Maharashtra

Sep 14, 2016

Address: Khordha, Odisha

I had rs.120 in my balance account and 500 mb data balance till yesterday night before i went off to sleep...today i switched on my data at 11 am and did not browsed or used my phone since then as i was in my class...just the net was on and ireceived 2 watsapp msgs and 2 mails...and when i stepped out of my class at 1 pm..my balance was rs.0.00..customer care says dat i used heavy amount of data with a speed of 21 mbps...i dint evn touched my phn all dis while...i want my money as well as data balance back

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Oct 16, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 14 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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