Airtel — default sr no.[protected] post paid mobile no [protected] sim not working

Address: 601B ,TIMES SQUARE, OPP MITTAL ESTATE, ANDHERI KURALA ROAD, 400059

Dear sir

My post paid mobile no. [protected] is not working since 16/02/2019. I have visited your air tel gallery near virar station west opp st stand maharashtra and they have told me that your sim is corrupt and provided me temporary sim no. [protected][protected]u and also given one more sim card no.[protected]u for porting my mobile no. [protected] from mumbai circle to maharashtra circle and taken my photo and copy of adhar card
They have assured me that temporary sim will be active within 3 hours and after 4 working days i. E. 22/02/2019 mnp sim will be active but till date no sim is active and my work is suffering and staff of your gallery are unable to provide ay suitable response. I got sms also on 22/02/2019 that your services have been set pleas restart your handset i have also done it. But none of the sim is working
If the same is not possible at your end then inform me in writing immediately or else we have no choice then to surrender the no, or port to other service provider and file complaint with trai and consumer court /forum